Returns

NOTE: All returns are refunded via store credit in the form of a Dolls in Love E-Gift Card. All items under Final Sale category cannot be returned for store credit.

Please be sure to send your item(s) back in full accordance with our return policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, swimsuit coverups and undergarments are non-returnable.
  • Beauty products, cosmetics, and accessories are non-returnable.
  • All returns will be refunded via store credit in the form of an E-Gift Card code.
  • Returns are processed within 7-10 business days after your item(s) has been received back.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. Please contact us through via email at cs@dollsinlove.com and provide a picture of the paper invoice that was included inside your package.
  • All returns must include a return request form or packing slip. If you do not have a return request form, you may download and print the form here.
  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.
  • Dolls in Love is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Dolls in Love will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Dolls in Love E-Gift Card for use on a future purchase.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Dolls in Love does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Dolls in Love reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Dolls in Love reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Dolls in Love items sent to our Distribution Center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team handles situations in which a Dolls in Love customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe. 

Damaged Items

Should you receive a damaged item(s), please take a photo of the item which clearly displays the damage and add the attachment to the email along with a description of the damaged item(s), a picture of the paper invoice that was included inside your package and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request via email within two (2) days of delivery. Include a photo and description of the issue along with a picture of the paper invoice that was included inside your package and your Order Number to ensure a speedy resolution.

 

Send your package to:

Dolls in Love Returns
1799 NW 28th St.

Unit 420068

Miami, FL 33142

Outside Returns Timeframe

Dolls in Love requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center after 30 days are considered to be “ORT” returns.